1. How long is my warranty?
The guarantee of COSMO BEAUTY electronic products is valid only in case of proof of fiscal purchase: (for professional use, copy of the invoice; for private use, copy of the receipt or fiscal receipt).
COSMO BEAUTY products purchased by hairdressers for professional use are covered by a 1 year warranty.
Products purchased by private individuals for personal use are covered by a 2-year guarantee, 5 years if the guarantee is extended after the purchase of the aforementioned product. During this period we are required to repair or replace the defective product. If your product presents defects that do not involve warranty coverage (see following chapter 3), the product could still be repairable: in this case you will be contacted for a repair estimate and we will proceed with the repair only with the written consent of the same from send by email: info@pythaircare.com
2. How can I request an intervention of my product under warranty?
To request warranty service, the product must be within the warranty period (as specified above) and proof of purchase must be presented as outlined in point 1. Products are only repaired at our service center and by qualified technicians and authorized by COSMO BEAUTY. COSMO BEAUTY is exempt from any type of responsibility for the functioning of straighteners and curling irons, hair dryers or brushes repaired outside our service centre.
For assistance on the COSMO BEAUTY product, please contact COSMO BEAUTY Italy at the email address info@pythaircare.com, attaching the relative purchase documentation as specified in point 1 and the photos of the damaged product. We will also send you all information relating to your personal data (including a telephone number for any contact).
Once we receive the information, we will contact you to ship the product to our service center.
We remind you that the warranty only covers manufacturing defects; in the event that warranty intervention is requested on a product that does not cover manufacturing defects, after careful evaluation by our technical staff, if the product plate is deemed damaged by third parties, the customer will have to bear the return shipment by booking a collection at our warehouse, paying €45 for the technical intervention.
3. Are there any limitations on the warranty?
Yes. The warranty does not cover defects resulting from bad and/or incorrect use, from external causes (for example, use of inadequate current, knocks and falls, etc.), from negligence and from improper use. Furthermore, the warranty does not cover defects caused by tampering or repairs and/or maintenance attempts by technicians not authorized to repair COSMO BEAUTY products. The guarantee expires without a copy of the proof of purchase. The guarantee is valid only for the original products sold by COSMO BEAUTY . The products of the brands sold by COSMO BEAUTY but not produced in the COSMO BEAUTY production plants are considered counterfeit and are immediately returned to the owner with shipping at his expense and with immediate notification to the local authorities (Guardia di Finanza) and COSMO reserves the right BEAUTY on the protection of brands sold by COSMO BEAUTY .
The guarantee does not cover products purchased outside the stores or e-commerce managed by Cosmo Beauty srl.
4. Do I have to pay the shipping costs?
The shipment of COSMO BEAUTY products that require assistance is paid by COSMO BEAUTY for all orders purchased online. The customer must contact the offices via e-mail by writing to info@pythaircare.com who will undertake to make a reservation for the collection of the product which must first be placed in a padded envelope, together with the proof of purchase, receipt or invoice. Please send the product with the original box.
Please send a maximum of two straighteners per shipment (in the case of a hair dryer please send one per shipment).
Please send the product with all the material received at the time of purchase, otherwise the guarantee will not be valid.
In the event that some parts are missing in the first shipment (for example: glove, instructions), everything can be sent later by the customer at his expense.
In the event that the product does not present manufacturing defects or the customer does not accept the product repair estimate, the return shipment of the product will be at his expense.
If the product was purchased in-store, please contact your reference point of sale. Should this not be possible, you can contact the email address info@pythaircare.com
5. How long do I have to wait for my product to be returned?
The return of the product requires a maximum of fourteen (14) working days. However, we know how important your product is to you, so we will endeavor to get it back to you as soon as possible.
6. Can I buy spare parts for my straightener?
COSMO BEAUTY does not supply replacement parts for products sold by COSMO BEAUTY . In any case, we guarantee an internal assistance service if you intend to send your plate for a technical check, through the "Repair services" page
7. How can I pay for my straightener to be repaired?
Please see the "Repair Services" page for repair services.
8. What can I do if I want to exchange a product?
If you want to change your COSMO BEAUTY product because you prefer another type of product, in this case the shipment will be at your expense. We will be happy to help you with the change, for more information please contact info@pythaircare.com
9. What can I do if I have changed my mind and want to return the product?
The right of withdrawal is valid only for online purchases. If you change your mind within fourteen (14) days of purchase by showing proof of purchase, CLICK HERE for more information.
