CUSTOMER CARE
1. How can I contact COSMO BEAUTY customer service?
You can contact our customer service at info@pythaircare.com or you can contact us online by filling out the form in the CONTACT US section or on whatsapp from 09:00 to 12:00.
2. How does the guarantee work?
Please see the Warranty and Service FAQ page.
3. How can I file a complaint?
We hope your COSMO BEAUTY purchase has fully met your expectations. If this is not the case and you wish to submit a complaint relating to the product purchased or the COSMO BEAUTY service received, please contact our Customer Service by writing to info@pythaircare.com. We will try to resolve your situation in the best possible way.
4. What are the shipping times?
Cosmo Beauty srl is committed every day to ensure that you receive what you want in the shortest possible time. The shipping service in Italy is free for all orders over €60. For orders under €60, shipping will be €5.90. Shipping times are linked to the timing of the company that will take care of the delivery of your purchase. Generally the shipper takes from 2 to 3 working days to deliver the parcel on the Italian territory, with a high probability of using it even between 4 and 5 working days in the case of purchases in the islands. If you have any problems with your shipments, we will be happy to help you resolve the issue as soon as possible. Your product will be shipped via courier within Italy and your signature will be required upon delivery. For any information you need regarding the shipping service, do not hesitate to contact the COSMO BEAUTY team at the following e-mail address: info@pythaircare.com. For more information, CLICK HERE.
5.How can I register my product?
Don't worry, everything is easier with us! All you need to do is keep the receipt and the box, the guarantee is activated from the moment of purchase, without the need to register the product! Easy, right?
6. I would like to make a return, how can I proceed?
Returns are made only for orders placed online as per legislation. To find out how to proceed, CLICK HERE to learn more.
PRODUCT CARE
1. What type of grip do COSMO BEAUTY products have?
COSMO BEAUTY products have a European plug.
2. How can I protect the power cord of the product?
Once the straighteners and curlers have cooled down, fold the cord the same way it was stored in the original packaging. Avoid wrapping it around your hand or around the body of the instrument and do not use it for hanging.
3. How do I clean my straightener/curler?
Wipe the straightener/curler with a clean, damp cloth to remove dirt. For more information, read the section dedicated to product care.
STYLE TIPS
1. What is the ideal straightener for my hair?
We at COSMO BEAUTY want to dedicate time and 360° assistance to our customers. We have left indications on each of our product pages to better help you in your choice, but we want to give you more. We invite you to our SALES POINTS to ask our expert sales staff directly; if they are too far from you, you can rely on our online quiz WHICH PRODUCT IS RIGHT FOR ME ?
If you still need help, we can also help you via Whatsapp between 09:00 and 12:00 Monday to Friday.
